Privacy & Cookies Policy

We take data protection seriously and safeguarding the privacy of our customers is important to us. It is important that you understand how we look after your personal data and how we make sure that we meet our legal obligations to you under the UK data protection rules (including associated guidance) (the "Data Protection Laws"). This policy ("Privacy and Cookies Policy") sets out how your personal data will be used, stored, and shared by us and what we do to make sure it is safe in our hands. This policy supplements any other fair processing or privacy notices provided to you by us.

 

This policy also describes how we use cookies and how you can manage them. Cookies are small files, which are downloaded to your computer or mobile or other handheld devices when you access a website.

 

Gretna Green Ltd is a fourth-generation, family-owned business in Gretna Green and Gretna, Scotland. Established for over 130 years, they are the owners of the World-Famous Blacksmiths Shop venue and museum – home of the Anvil Wedding – as well as luxury hoteliers, online shopping provider and commercial retailers.

 

For the purpose of this policy “Gretna Green”, “We”, “Us”, “Our”, “Company” or “Group” refer to Gretna Green Ltd and any/all of their trading names and/or sub-brands. Gretna Green Ltd is registered in Scotland under company number SC052082, with registered office located at Gretna Green Ltd., Headless Cross, Gretna Green, Gretna, Dumfriesshire, DG16 5EA. Our VAT number is 264 6189 36, and our Data Protection Registration No. is PZ309048XD. Gretna Green since 1754 is the registered trademark of Gretna Green Ltd.

 

Our trading names include Gretna Green Famous Blacksmiths Shop, Smiths at Gretna Green, Greens at Gretna, Gretna Hall, Old Toll Bar, Canny Scot and Gretna Green since 1754.

 

Registered Address: Gretna Green, Headless Cross, Gretna Green, Gretna, Dumfries and Galloway, DG16 5EA.

 

If you would like to contact us, please submit any request in writing via email to: data.protection@gretnagreen.com or alternatively by post to: Data Controller, Gretna Green Ltd, Headless Cross, Gretna Green, Gretna, Dumfries and Galloway, DG16 5EA. If you have any questions or anything in this policy is unclear, please get in touch at data.protection@gretnagreen.com.

 

 

In line with our business and legislative changes, our privacy policy will be updated from time to time, as appropriate. This will always be accessible via our website and a printed copy can be requested at the email or postal address above.

 

This policy was last reviewed and updated in January 2024.

 

 

We, Gretna Green Ltd, as per the EU General Data Protection Regulation (GDPR) 2018 and Privacy & Electronic Communications (EC Directive) Regulations (PECR) 2003/2011 certify, that to the best of our knowledge and understanding of the aforementioned legislation we have taken the necessary technological and organisational measures for the purpose of Data Compliance, including: data minimisation, de-identification (wherever possible), privacy by design, additional transparency, restricted access, opt-out options and other technical security measures where applicable.

Please find below, full details of our GDPR compliant privacy policy and how we will respectfully collect, treat and use your personal data, why we use it, with whom we share it, the rights to which you may be entitled and your choices about our use of your personal information.

 

 

Depending on how you interact with Gretna Green Ltd, dictates what information we collect from you.

 

E-commerce customers: name, address, contact number, email address, purchase date, products ordered and order value.

 

Subscribed customers: name, address, email address will be captured in all subscription forms. We will also hold any other data which you supply during your subscription, e.g. Bride and Groom’s names or the options you selected to the question “I am interested in”.

 

Wedding/Events customers: name, address, email address, wedding date will be held for all customers. We will also hold information such as event date, venue, number of guests and other contact information. If you would like to view, amend or delete the information which we hold about you, you can do so by contacting us.

 

Hotel customers: name, address and email address will be held for all customers. We will also hold information such as contact number, booking reference, arrival and departure dates, number of nights, accommodation type, accommodation name, number of guests, as well as information regarding any upgrades you may have purchased during or prior to your stay. If you would like to view, amend or delete the information which we hold about you, you can do so by contacting us.

 

Retail/Loyalty Card customers: name, address, email address, contact telephone number.

 

Group Travel clients and members: name, company address, company name, position, email address, contact telephone number, membership number.

 

 

We will collect and use your personal information to allow access to this website, register or subscribe to this website, buy and / or use our products and services, stay at our hotel, host an event or wedding with us and purposes set out in more detail in this section, provide you with marketing material based on products/services you have previously engaged with.

 

E-commerce customers: We use this information to provide our products and services, manage and administer our services, process your order, take payment from you or give you a refund, onboard you as a customer, help us ensure that our customers are genuine and to prevent fraud; and send personalised offers [or shopping ideas].

 

Subscribed customers: We use this information to send you our newsletters and details of services and goods we think that you would be interested in, as per the categories, or list which you subscribed to.

 

Wedding/Events customers: We use this information to provide our wedding and events services to you and contact you in relation to the wedding and events we are providing to you.

 

Hotel customers: We use this information to provide our hotel services to you, including contacting you in relation to these services (e.g. updating you on check in and check out times and providing you with details of services you may be interested in while staying with us).

 

Retail/Loyalty Card customers:  We use this information to provide you with our retail/loyalty card service, including contacting you with details of your retail/loyalty points and any offers, goods and services that are available to you as a retail/loyalty card customer.

 

Group Travel clients and members: We use this information to provide you with our group travel services, including contacting you, providing membership services, reminding you of your booking and providing you with details of services you may be interested in.

 

 

We collect and use your information for a variety of reasons.  We need some information to enter and perform our contract – for example, your contact and payment details.

 

Some information processing is required by law due to our anti-fraud screening obligations or in the public interest such as making sure we verify our customers' identities.

 

We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you have any outstanding purchases or an account with us or have interacted with recent offers or recently stayed with us or hosted an event or wedding with us. We will also routinely refresh our information to ensure we keep it up to date.

 

 

When you shop with us online you have the option to checkout without creating an online account. The information you provide when you purchase products using the guest checkout, including your name, address and contact details, will be used for the purpose of fulfilling your order and to keep you informed on the status of your order. We will also use your information along with your order information for analytical purposes to help us improve our products, services and shopping experience. This is to respond to any queries or complaints that you may have relating to your order. After this time, we will anonymise your personal data, except where you have consented to receive marketing from us.

 

 

As a customer or client of Gretna Green Ltd, under article 6 – Legitimate Interest, we will use any information provided by you, to us, for the purpose of direct, online and any other relevant marketing activities, however; you may opt-out (unsubscribe) or amend your contact preferences with us at any time, by visiting here.

 

Under Legitimate Interests, we may use your data to contact you regarding similar/related products and services, based on your previous relationship with our company, as set out in ‘How we will use your information’.

 

 

We need to collect certain types of information for compliance with legal requirements relating to our obligations as a registered company and limited company.

 

Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of a legal claim. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.

 

 

If you have previously opted-in or choose to opt-in in the future, the same rights to be forgotten and to amend how you are contacted and the details we hold about you, also apply. In this instance, the information held will be that which was/is entered during the opt-in/subscription process.

 

 

To help make your experience on our website as relevant and pleasant as possible, we utilise cookies and tracking tools, such as Google Analytics, to anonymously track your interaction with our websites. This information is then used to help us improve our website, services, products, or for the purpose of benchmarking and user experience. If you would prefer not to be tracked, you can choose to disable cookies in your own web browser. Alternatively, you can access our website through ‘Incognito Mode’ or ‘Private Browsing’; also managed via your own browser settings.

 

 

To improve our products and services, we may use your data for the purpose of profiling and/or pseudonymised (anonymous) benchmarking. Profiling allows us to target our marketing initiatives, so that we only send you products, services and information which we think, or you have selected to be relevant or of interest.

 

Pseudonymisation, such as anonymous data captured via online tracking services, or collated through data analysis, helps us to understand our customer’s journey and other important insights, to ensure that our business meets both our customer expectations and our company goals.

 

You can opt-out or amend your profiling preferences at any time. To be removed from anonymous internal benchmarking, you will need to contact us on data.protection@gretnagreen.com however, please see the section - Cookies and Tracking for more information regarding removing yourself from online tracking.

 

 

While we do not share your data with third-party websites, we do use online email marketing and client relationship management software to power our outward marketing initiatives. These are known as Data Processors. This information is only accessible by qualified Gretna Green Ltd employees and is not accessible to any other companies or persons outside of our group. We will never share your personal information with third parties, without your prior, express permission. An example of this would be a competition with a partner company or third party, where you would also be given the explicit option to consent to sharing your personal information, for the purpose of the specified competition, with the named third-party and/or Gretna Green.

 

 

Your personal information may be transferred to other third-party organisations in certain scenarios:

 

 

 

You may have certain rights in relation to your information including a right to access or to correct the information we hold on you.  We've listed the rights you have over your information and how you can use them below.

 

These rights will only apply in certain circumstances. They will generally not be available if there are outstanding contracts between us, if we required by law to keep the information or if the information is relevant to a legal dispute.

 

 

 

All data is stored either on our Gretna Green internal servers or on UK-based cloud hosting services. These services are provided by GDPR compliant third-party data processors, with whom GDPR complaint contracts are in place to secure your data. Access to data at Gretna Green is managed and monitored using password protected logins and recorded, authorised access only.

 

Transfer of Data Outside of the EU

 

At present, we do not transfer any of our customer data outside of the European Economic Community. Should this change, we will update this policy accordingly and ensure that the correct legislative protections are put in place accordingly.

 

 

The compact policy which corresponds to this policy is:

 

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The following table explains the meaning of each field in the compact policy.

 

 

The compact policy is sent by the Web server along with the cookies it describes. For more information, see the P3P deployment guide at http://www.w3.org/TR/p3pdeployment.

 

 

 

These cookies are crucial for the operation of our website. They enable:

 

These cookies do not require your consent. While you can block them on your device/browser, doing so may impair website functionality.

 

 

These cookies allow you to like or share our content on platforms such as Facebook, Twitter, Pinterest, Instagram, and YouTube via sharing buttons on our site. They are set by third-party providers, and their privacy implications depend on your settings on these social media sites. For more details, please visit the relevant third-party websites.

 

 

These cookies recognize you when you return to our website, enabling us to personalize content, greet you by name, and remember your preferences and searches, such as language or region.

 

 

We use these cookies to test new designs or features by showing different versions of our website to various users and anonymously tracking their responses. This helps us enhance our website.

 

 

These cookies compile statistics about website visitors, such as the number of visitors, technology used (e.g., Mac or Windows), time spent on the site, and pages viewed. This information helps us improve our website and services. These analytics also inform us about how visitors arrived at our site (e.g., from a search engine) and if they have visited before.

 

 

These cookies track your visits to our website, the pages you visit, and the links you follow. This information helps us, and third parties make our website and advertisements more relevant to your interests. We may share this information with third parties if you consent.

 

 

After visiting our site, you may see increased advertisements from us due to remarketing cookies placed during your visit. These cookies enable us to offer special promotions to encourage you to return. You can opt out of these cookies at any time.

 

 

We work with partners who promote our products and services. Cookies allow us to reward these partners, typically provided by affiliate networks like Rakuten.

 

 

Banner ads present you with products based on your website activity, showcasing alternative styles, colours, or products from other relevant categories. These ads use cookies.

 

 

You can disable cookies in your browser settings, though the process varies by browser. For more information on cookies and how to manage them, visit allaboutcookies.org and the Information Commissioner's Office website at ico.org.uk/for-the-public/online/cookies.

 

To opt out of Google Analytics tracking, visit tools.google.com/dlpage/gaoptout.

 

Blocking certain cookies may affect your website experience.

 

 

To opt out of push notifications, go to your browser’s “Settings”/”Options”/”Preferences” menu and follow the steps to allow or block notifications from selected websites. The process may vary by browser.