1.General
1.1 Gretna Green Ltd is registered in Scotland under company number SC052082, with registered office located at Gretna Green Ltd., Headless Cross, Gretna Green, Gretna, Dumfriesshire, DG16 5EA. Our VAT number is 264 6189 36, and our Data Protection Registration No. is PZ309048XD. Gretna Green since 1754 is the registered trademark of Gretna Green Ltd.
1.2 Welcome to www.gretnagreen.com. These terms and conditions apply to all transactions conducted through this website, operated by Gretna Green Ltd. By accessing and using this website, you agree to be bound by the following terms and conditions. Please read them carefully before proceeding with any transaction.
1.3. By proceeding with an order through the website, you affirm that you have thoroughly read, comprehended, and consented to these Terms and Conditions in their entirety. If you do not agree with these Terms and Conditions in their entirety, you are advised not to place any orders for products or services through the website.
1.4. We retain the right to modify or amend these Terms and Conditions at any time and without prior notice to you. The most recent version of the Terms and Conditions will be available on our website.
1.5. We suggest that you regularly revisit this page to stay informed about the current website terms governing your usage of the website. By continuing to access, browse, and utilize this website, you will be presumed to have accepted any alterations or updates to our website terms.
1.6. Unless otherwise stated on this website, the content displayed on this website is solely for the purpose of promoting Gretna Green Ltd products and services available in the UK.
2. Descriptions and Pricing
2.1. We strive to ensure accuracy in pricing and product descriptions on the website, taking all reasonable precautions to achieve this.
2.2. Prices are presented in Pounds Sterling and include UK VAT.
2.3. Goods are subject to availability, and product prices may fluctuate. We reserve the right to correct any pricing errors. If the price of an ordered item changes before dispatch, we will contact you for confirmation. If you choose to proceed, we will only be bound to fulfil the order once acceptance and dispatch confirmation are provided. If you opt not to proceed, the order will be cancelled with no further obligations on either party.
2.4. While we endeavour to ensure accuracy in product descriptions, measurements, and specifications, variations may occur. Additionally, product colours may differ from what is displayed on your monitor.
2.5. Images used on the website and in emails are for illustrative purposes only.
2.6. The product range and offers on the website may differ from those available in our retail store due to exclusivity of certain products and offers.
2.7. The Was/Now price quoted online is based on the original price sold through any Gretna Green Ltd. channel, though these items may not have been previously sold online.
3. Making a Purchase
3.1. To make a purchase from Gretna Green Ltd. you must be 18 years of age or older.
3.2. Upon receipt of your order, we will conduct a payment card check to verify the availability of funds for the transaction. Your order will only be accepted, and goods dispatched once this check is completed. Payment will be debited from your card upon order acceptance.
3.3. We will not be obligated to fulfil any orders until we have confirmed acceptance, either via email or, for telephone orders, by providing an order number. Any promotion, free delivery, or offer code must be applied at the time of purchase and cannot be added retrospectively.
3.4. We reserve the right to cancel orders at any time. In such instances, a member of our customer services team will attempt to contact you.
3.5. It is your responsibility to ensure the accuracy of your details before confirming your order. Once confirmed, we are unable to amend any details on your behalf.
3.6. Please note that once your order is placed, it cannot be amended or cancelled.
3.7. Occasionally, we may need to cancel a specific item due to stock unavailability. In such cases, any payment made for the item will be refunded to your original payment method. For online in-store purchases, refunds must be processed in-store. Please note that the remainder of your order will not be affected.
4. Payment
4.1. Payments must be made via Visa, MasterCard, Visa Debit, PayPal, Apple Pay or Google Pay.
4.2. If we are unable to accept your order, we reserve the right to either: (a) not charge your debit or credit card; or (b) if payment has been processed, refund any funds paid by you for that order back to your debit or credit card.
4.3. Transactions will be conducted in Pounds Sterling. For purchases made using debit or credit cards issued outside the UK and not billed in Pounds Sterling, your credit card provider or bank will determine the applicable exchange rate and may levy an additional processing or administration fee for the transaction. You will be responsible for any such charges.
5. UK Deliveries
5.1. Delivery dates provided are approximate, and we cannot guarantee exact delivery times.
5.2. We may split deliveries into multiple consignments at no extra cost.
5.3. Deliveries will be made to the UK address specified in your order.
5.4. If no one is available at the delivery address, a card may be left indicating delivery arrangements. Tracking details will be provided via email, with images serving as proof of delivery. Any disputes must be raised within 21 days.
5.5. Risk in products passes to you upon delivery to the specified address.
5.6. We are not liable for delays or failures due to circumstances beyond our control, such as natural disasters or government restrictions.
5.7. If goods are not delivered within 10 working days, you have the option to cancel the contract and receive a refund.
5.8. UK Standard delivery is free for orders over £75
5.9. Delivery charge refunds adhere to legal rights under relevant legislation.
5.10. If returning an item lowers your order value below the free delivery threshold, delivery costs will be deducted from your refund.
5.11. Order before 3pm Monday – Thursday for next day delivery, this excludes Highland, Islands and Northern Island.
6. Returns
6.1. Items can be returned to our Gretna Green Ltd. store in the UK within 28 working days of receipt.
6.2. Alternatively, goods can be returned by post using any courier service within 28 days of receipt. Please contact returns@gretnagreen.com for your Free returns label.
6.3. If returning damaged or incorrect goods, provide sufficient details on your email to returns@gretnagreen.com.
6.4. Items must be in their original condition with tags attached, unless they are defective, and the tags have been removed within a reasonable time.
6.5. Food products, alcohol, earrings cannot be returns unless damages or faulty.
6.6. Retain proof of postage in case items are not received by us.
6.7. We are not responsible for loss or damage during return transit; we recommend using a recorded delivery service.
6.8. In case of lost or damaged returns, we reserve the right to charge for the loss or damage.
6.9. Orders placed via PayPal must be returned directly to our warehouse. Certain non-Gretna Green Ltd. brands may have different return policies; please refer to the product description online for details.
6.10. Please allow up to 14 days for your return to be processed.
7. International Deliveries
7.1 Alcohol is not available for international shipping.
7.3 Customers are responsible for any import fees, duties, or taxes imposed by the destination country’s customs.
7.4 We aim to deliver goods to you within 7-10 working days for standard and 2-3 working days for express depending on your location.
7.5 We cannot give an exact delivery date and any delivery date given is merely an indication of the delivery timescale.
7.6 Delivery will be to the address as specified in your order. If no one is available at the delivery address at the time of delivery, a card may be left to advise whether your order has been left in a safe place e.g. with a neighbour, or returned to the depot of our courier.
7.7 Please note that delivery times quoted may be affected by the constraints of the local delivery service and any delays at customs.
7.8 Delivery times are estimates and may vary due to unforeseen circumstances. If your parcel has not arrived within 10 days, please contact our customer service. Royal Mail may require up to 28 days to investigate delayed international parcels.
7.9 We ship outside of the UK on a delivery duty paid basis. Duties and Taxes for your country will be calculated and applied at the checkout. For further assistance, please don’t hesitate to contact our customer service team.
8. International Returns
8.1 Returns: Customers are responsible for return shipping costs. Refunds are processed upon receipt of the returned items, minus the original shipping fee.
8.2 Damaged or Incorrect Orders: If your order arrives damaged or incorrect, please email customer service with evidence. In such cases, we’ll cover return postage.
9. Right to Cancel
9.1 If you purchase goods as a consumer (not for trade or business purposes) and are located in the UK or EU, you have the right to cancel the contract and receive a refund, in addition to your other rights. This right does not apply to the purchase of gift cards and e-gift vouchers.
9.2 To cancel, you must inform us within 14 working days after the goods are delivered to you.
9.3 If you choose to cancel, you must return the goods to us following the procedures outlined in paragraph 6.
9.4 Upon valid cancellation, we will refund your payment within 14 days, minus any applicable costs for collecting the goods.
10. Security
10.1 You are responsible for keeping your, order confirmation, account details, including passwords, confidential. We are not liable for any loss or damage that may occur due to your failure to maintain the security of this information.
11. Privacy
11.1 We are dedicated to protecting the privacy of our site visitors and customers, treating all personal information as confidential. However, we reserve the right to disclose this information under specific circumstances as outlined in these Terms and Conditions. We ensure that any personal information you provide is stored in accordance with UK data protection legislation.
11.2 Your personal information may be shared with third parties who assist us in processing your order. We mandate that all such third parties treat your personal information as confidential and comply with applicable UK data protection laws.
11.3 Please be aware that if we are requested by the police or any other regulatory or governmental authority investigating suspected illegal activities to provide your personal and/or user information, we may be obliged to do so, even without your consent.
12. Collection of Personal Information
12.1 We continuously monitor this website and may capture information about your visit to help us enhance our service to you. When using this website, we will collect personal information from you, such as your name, address, email address, telephone number, payment information, and a password.
13. Use of Personal Information
13.1 We use your personal information for the following purposes: processing your orders; conducting statistical or survey analysis to improve this website and its services; administering this website; making your experience more efficient and relevant by providing personalized service; and, if you consent, notifying you of products or special offers that may be of interest to you.
13.2 When you register or order online, you will have the opportunity to receive information from us about our products, promotions, or special offers. If you do not wish to be contacted for such purposes, please tick the appropriate box during the registration or ordering process. You may unsubscribe from our contact list at any time by clicking the unsubscribe button in our emails, or emailing marketing@gretnagreen.co.uk
13.3 Subject to clause 13.2, you confirm that you do not object to us contacting you for any of the above purposes, whether by telephone, email, or in writing.
14. Ownership and Intellectual Property
14.1 All rights, including copyright, on this website are owned by or licensed to Gretna Green Ltd. You may store, print, and display the content solely for your personal, non-commercial use. Any use of this content, in whole or in part, for business or commercial purposes is strictly prohibited.
15. Limitation of Liability
15.1 These terms and conditions do not seek to limit any legal rights you may have or our liability for death or personal injury caused by our negligence or that of our employees or agents. Additionally, they do not limit our liability for fraudulent misrepresentation.
16. General Information
16.1 We recommend you print a copy of these Terms and Conditions and your order for future reference, as we may not retain a copy.
16.2 Any contract between us shall be governed by English law, with the courts of England and Wales having non-exclusive jurisdiction over any dispute. All dealings, correspondence, and contact between us will be conducted in English
17. General Gretna Green Ltd. Offer Terms and Conditions
17.1 All offers are subject to availability.
17.2 Gretna Green Ltd. reserves the right to limit certain offers to one order per customer, defined by their email address and/or credit card address and/or delivery address.
17.3 Gretna Green Ltd. reserves the right to withdraw offers without notice.
17.4 The use of multiple discount codes is prohibited unless explicitly stated.
17.5 Offers may not be available in Gretna Green Ltd. stores, 'Other shops', or on any third-party websites unless otherwise specified.
17.6 Promotional codes have an expiry date and cannot be redeemed after this date.
17.7 Promotions exclude gift vouchers/cards.
17.8 Offers, including but not limited to free postage and percentage discounts, cannot be applied to orders retrospectively.
17.9 The risk of loss and title for gift cards and e-gift vouchers pass to the purchaser upon receipt of the order. We are not responsible if any gift card or e-gift voucher is lost, stolen, destroyed, or used without your permission.
